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Welcome to the WorldAdvice ITIL Resource. ITIL is the most widely accepted approach to IT service management in the world, split mainly into two categories of service support and service delivery.
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IT Infrastructure Library is an integrated set of best-practice recommendations with common definitions and terminology. ITIL covers areas such as Incident Management, Problem Management, Change Management, Release Management and the Service Desk.
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ITIL is essentially a set of documents which provides a cohesive set of best practices, drawn from international public and private sectors. The ITIL support processes are encouraged by the British Standards Institution's standard for IT service Management (BS15000).
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The internet is full of free quality information on itil-
offering you the facts, advice and other miscellaneous information.
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